1. Return Window

You may request a return or replacement within 5 days of delivery, provided the Product meets the eligibility conditions in Section 2. Requests made after this window may not be accepted, except where a manufacturer warranty applies (see Section 7).

2. Eligible Returns

We accept returns or replacements where:

• The Product delivered is incorrect or does not match your order;
• The Product arrived damaged in transit;
• The Product is defective, faulty, or has a tampered or broken safety seal on arrival; or
• The shipment is missing items listed on your invoice.

To be eligible, the Product must be unused, uninstalled, and returned in its original condition with all packaging, tags, manuals, accessories, and free items intact, along with proof of purchase.

3. Non-Returnable Items

For safety, hygiene, and warranty reasons, the following are not eligible for return unless they are defective or incorrectly supplied:

• Products that have been installed, fitted, used, or whose protective seals or packaging have been opened;
• Consumables — including lubricants, chain wax, cleaners, oils, and adhesives;
• Electrical and electronic components once installed or with seals broken (e.g. lighting, wiring harnesses, diagnostic tools);
• Special-order, made-to-fit, or custom items procured specifically for you; and
• Products damaged due to misuse, improper installation, or normal wear and tear.

4. How to Request a Return

To start a return, contact us within the return window at [email protected] or call +91 96864 47027 with the following:

• Your order number and registered name;
• The Product(s) you wish to return and the reason;
• Clear photographs or a short video of the Product and packaging, especially for damage or defect claims. A clear video of the unpacking is mandatory.

Our support team will review your request and, if approved, share return instructions. Please do not ship any Product back to us before receiving a return authorisation, as unauthorised returns may not be processed.

5. Inspection & Approval

Once we receive the returned Product, we will inspect it to confirm it meets the eligibility conditions. We will notify you of the outcome. If a return is rejected (for example, because the Product shows signs of installation or use), we may return the Product to you and the cost of return shipping may be borne by you.

6. Refunds

Approved refunds are issued to your original payment method. Refund timelines depend on your bank or payment provider and our payment partners’ processing times, and are processed within the period required under applicable law.

• Where the Product was incorrect, damaged in transit, or defective, we will refund the Product price and any return shipping cost incurred with our authorisation;
• Where a return is due to a change of mind and is otherwise eligible, the original shipping charge may be non-refundable and return shipping may be at your cost;
• Where you prefer, we may offer a replacement or store credit instead of a refund, subject to availability.

Note: Shift Mantra does not charge a restocking fee unless expressly stated for a specific order; any such fee will be disclosed before you confirm the return.

7. Manufacturer Warranty Claims

Many Products are covered by warranties offered by their manufacturers or brand owners. Warranty claims are governed by the manufacturer’s terms and timelines, which may extend beyond our standard return window. We will reasonably assist you in raising and tracking a warranty claim with the relevant manufacturer.

8. Cancellations

You may request to cancel an order before it is dispatched by contacting us as soon as possible. Once an order has been handed to the courier, it cannot be cancelled but may be returned in accordance with this Policy. We may cancel an order, with a full refund, where the Product is unavailable, a pricing or description error is identified, or we suspect fraudulent or unauthorised activity.