1. Information We Collect

Information you provide

• Identity and contact details — name, email address, phone number, and billing and shipping address.
• Account details — login credentials and preferences when you register an account.
• Order information — Products purchased, order history, vehicle make/model/year you provide for fitment, and delivery details.
• Communications — messages, reviews, queries, and support requests you send us.

Information collected automatically

• Technical and usage data — IP address, browser type, device information, pages viewed, and browsing patterns, collected via cookies and similar technologies.

Payment information

Payments are processed securely by our third-party payment gateway partners. We do not collect or store your full card numbers, CVV, UPI PIN, or net-banking credentials.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process, confirm, fulfil, and deliver your orders, including helping confirm part fitment for your vehicle;
• To communicate order confirmations, shipping updates, returns, and customer support;
• To manage your account and respond to your queries and grievances;
• To improve our Site, Products, services, and customer experience;
• To send you marketing or promotional communications where you have consented, which you may opt out of at any time;
• To detect, prevent, and address fraud, security issues, and misuse; and
• To comply with legal, tax, and regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Legal Basis & Consent

We process your personal data on the basis of your consent (which you provide when you submit information or place an order), to perform our contract with you, to comply with legal obligations, and for our legitimate business interests such as fraud prevention and service improvement. Where we rely on consent, you may withdraw it at any time by contacting us, although this may affect our ability to provide certain services.

4. Sharing of Information

We share your personal data only as necessary and with appropriate safeguards, including with:

• Trusted service providers — shipping and logistics partners, payment gateways, IT, hosting, and analytics providers who help us operate the Site and fulfil orders;
• Brand partners or manufacturers — where required to process a warranty claim or special order on your behalf;
• Legal and regulatory authorities — when required by law, court order, or to protect our legal rights, users, or the public; and
• Successors — in connection with a merger, acquisition, or reorganisation, subject to this Policy.

All service providers are bound by confidentiality obligations and may only use your data for the purposes for which it is shared.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy, including to provide our services, maintain order and transaction records, and comply with legal, tax, accounting, and regulatory requirements. When data is no longer required, we securely delete or anonymise it.

6. Data Security

We implement reasonable technical and organisational safeguards — consistent with the standards expected under the Information Technology Act, 2000 and the DPDP Act — to protect your personal data from unauthorised access, misuse, alteration, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

Our Site uses cookies and similar technologies to operate the cart and checkout, remember your preferences, analyse traffic, and improve your browsing experience. You may disable cookies through your browser settings, but some features of the Site (such as the shopping cart) may not function correctly as a result.

8. Your Rights

Subject to applicable law, including the DPDP Act, you have the right to:

• Access the personal information we hold about you;
• Request correction or updating of inaccurate or incomplete details;
• Request deletion of your personal data, subject to legal and contractual retention obligations;
• Withdraw consent previously given for processing or marketing;
• Nominate another individual to exercise your rights in the event of your death or incapacity; and
• Raise a grievance with our Grievance Officer (see Section 11).

To exercise any of these rights, please email us at [email protected]. We may need to verify your identity before acting on your request.

9. Children’s Privacy

Our Site and Products are intended for individuals aged 18 and above. We do not knowingly collect personal data from children. If we become aware that we have collected such data without appropriate consent, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.